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Rising Stars Activities

Terms & Conditions

Refund Policy – Birthday Parties

Birthday Party deposits are refundable for the first 48 hours. After this time, birthday party deposits are non refundable

If a birthday party is cancelled due to a medical issue, a doctor’s note will be required. The deposit is non refundable but no further charges will be incurred

If a birthday party is cancelled due to a non medical issue, Rising Stars Activities are entitled to receive the remaining balance due for the party entertainment for up to 20 children

Refund Policy – Holiday Clubs

COVID: If your child is not able to attend due to COVID, a full credit note will be supplied for future use

Non COVID Medical reason: At the discretion of the management. A doctor’s certificate may be required.

14 days before: Full credit or 90% refund
Within 14 days: Full credit or 50% refund
Less than 48 hours: at the discretion of the management

Refund Policy – Sports Clubs

Medical reason: Full credit note for sessions missed if your child cannot attend 2 or more sessions due to injury or medical reasons. A doctor’s certificate will be required. Other reasons: at the discretion of the management

Forced Closure

If Rising Stars Activities are forced to close due to factors beyond our control such as bad weather, power cut, boiler breakdown, infectious disease breakout, the customer will be liable for fees incurred during the entire period.

Personal Property

Rising Stars Activities will not accept liability for any loss/damage to personal property. We strongly advise that personal property that is valuable is not brought into any of our venues.

Mobile Phones and Electronic Device

We strongly advise that mobile phones and electronic devices are not brought into any of our venues. In the event of a mobile phone or electronic devices being brought into camp, the mobile phone/ electronic device will be stored in a secure location due to safeguarding. Rising Stars Activities will not be liable for any loss or damage to a mobile phone or electronic device.

Health and Safety

It is the responsibility of the parent/carer to ensure that Rising Stars Activities are provided with all relevant and up to date information regarding the child’s health. To maintain appropriate levels of health and safety all children with EHCPs and additional needs will be required to discuss needs with our office prior to attending the booking. Children with physical, medical or behavioural challenges or those who can not provide the relevant level of skill or understanding to participate in an activity safely may not be able to participate.

Late Collections and Exclusions

Rising Stars Activities reserves the right to decline/ cancel a booking or exclude any child if we deem behaviour of the child to be inappropriate, dangerous and affecting the wellbeing of other children and staff. This is at the discretion of management. No refunds will be given for the session attended however any session cancelled by Rising Stars Activities due to exclusions will be refunded.
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0208 150 6655