Terms & Conditions
Booking & Participation Information
Understand our booking, refund and safeguarding policies.
Rising Stars Activities is a trading name of Tang Group Ltd, company number 09958060.
These terms apply to bookings made with Rising Stars Activities (“Rising Stars”). By completing a booking, the parent or carer confirms that they have read and accepted these terms.
Bookings & payment
All bookings are subject to availability. Parents and carers must provide accurate and up-to-date contact, medical, dietary, additional-needs and collection information.
Payment deadlines are:
- Birthday parties: The outstanding balance must be paid in full before the event takes place.
- School after-school clubs: Full payment for the term must be received before the child’s first session.
- Holiday clubs and wraparound care: Payment is required at the time of booking.
- Childcare vouchers and Tax-Free Childcare: Payment must be initiated within 48 hours of booking and the correct booking reference must be provided. If attendance is due within 48 hours, payment must be initiated immediately.
Bookings are not confirmed until payment or acceptable evidence of a childcare payment has been received.
Rising Stars may cancel a booking, refuse attendance or suspend access to future bookings where payment remains outstanding after reasonable notice. This does not affect any fees already due.
Holiday clubs & wraparound care
The following cancellation policy applies:
- More than 14 days before the booked session: 90% refund or full account credit.
- 14 days or less, but more than 48 hours before the booked session: 50% refund or full account credit.
- Within 48 hours of the booked session, including non-attendance: No refund. Account credit may be offered at management’s discretion in exceptional circumstances.
Account credits are non-transferable and valid for 12 months from the date they are issued.
School after-school clubs
School after-school clubs are booked and paid for as a complete term. Staffing levels and operating arrangements are confirmed based on the number of children booked.
If a booking is cancelled before the child’s first session, 50% of the term fee will remain payable to reflect the staffing and operating costs already committed for the term.
Once the term has started, refunds or account credits will only be provided at management’s discretion.
Where an injury prevents a child from attending two or more consecutive sessions, Rising Stars will provide account credit for the affected sessions. Reasonable medical evidence may be requested.
Birthday parties
The outstanding balance must be paid in full before the event takes place.
The booking deposit is refundable if the party is cancelled within 48 hours of the original booking, unless the party is due to take place within 14 days.
After the initial 48-hour period, the deposit is non-refundable.
If a party is cancelled after the balance has been paid, Rising Stars may retain an amount that reasonably reflects the costs and losses caused by the cancellation.
Rising Stars will consider requests to transfer a booking or provide account credit in cases of illness or exceptional circumstances. Supporting evidence may be requested.
Changes & cancellations by Rising Stars
Rising Stars may make reasonable changes to activities, timetables, rooms or staffing where necessary.
If Rising Stars cancels a session or service and cannot provide a reasonable alternative, families will receive a refund or account credit for the service that has not been provided.
Where a session cannot operate because of circumstances outside Rising Stars’ reasonable control, families will be informed as soon as possible. Where reasonably possible, Rising Stars will offer a replacement session or account credit. Families will not be charged for sessions that are permanently cancelled and not replaced.
Late collection
Children must be collected by the published session finishing time.
If a parent or carer expects to be late, they must contact Rising Stars as soon as possible. Each family will be allowed one late collection of up to 10 minutes per term without charge.
After this, a late collection charge of £10 for every 15 minutes, or part thereof, will apply. The charge will also apply where the first late collection exceeds 10 minutes.
Persistent or significantly late collection may result in future bookings being restricted or cancelled.
Where a child remains uncollected and Rising Stars cannot contact an authorised adult, its safeguarding procedure will be followed. This may include contacting the relevant safeguarding services.
Health, medication & additional needs
Parents and carers must disclose any medical conditions, allergies, medication, disabilities, special educational needs or other information that may affect their child’s participation or safety.
Rising Stars will consider each child’s needs individually and make reasonable adjustments wherever reasonably possible. Parents may be contacted before attendance to discuss suitable arrangements, staffing or risk assessments.
Children should not attend if they are infectious, seriously unwell or unable to participate safely. The applicable cancellation policy will continue to apply.
Medication can only be administered where the required information, consent and medication have been provided in accordance with Rising Stars’ procedures.
In an emergency, Rising Stars may obtain appropriate medical assistance and will attempt to contact the child’s parent, carer or emergency contact promptly.
Food, drinks & allergies
Food and drink arrangements vary between services and will be explained on the relevant booking page or confirmation.
Parents and carers must provide complete and accurate allergy and dietary information.
Any food brought into a Rising Stars setting must be nut-free and comply with the relevant school or venue’s healthy-eating policy. Children should bring a named water bottle where requested. Drinking water will be available.
Behaviour & participation
Children are expected to behave safely and respectfully towards other children, staff and property.
Rising Stars will work with families to address behavioural concerns. Where behaviour presents a serious or continuing risk, Rising Stars may ask for a child to be collected, suspend attendance or cancel future bookings.
Any decision regarding refunds or account credits following an exclusion will take account of the circumstances, sessions already provided and costs incurred.
Collection & safeguarding
Children will only be released to an authorised adult or in accordance with written collection arrangements provided by the parent or carer.
Parents must inform Rising Stars of any restrictions affecting who may collect their child. Rising Stars may request identification before releasing a child.
Rising Stars may contact the appropriate safeguarding services where it believes a child is at risk or where a child remains uncollected and authorised adults cannot be reached.
Personal belongings
Personal belongings are brought to sessions at the owner’s risk. Rising Stars cannot accept responsibility for ordinary loss or damage unless it results from Rising Stars’ negligence.
Valuable items, electronic devices and unnecessary personal possessions should not be brought to sessions.
Photography & personal information
Photographs or recordings will only be taken and used in accordance with the permissions provided by the parent or carer.
Personal information will be processed in accordance with the Rising Stars Privacy Policy and applicable data-protection law.
Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
Rising Stars will not be responsible for losses that were not reasonably foreseeable when the booking was made or for losses caused by circumstances outside its reasonable control.
Concerns & complaints
Parents and carers should raise any concern promptly by contacting Rising Stars at info@risingstarsactivities.com so that it can be investigated and resolved.
These terms are governed by the laws of England and Wales.
Rising Stars may update these terms from time to time. The terms accepted when a booking was made will normally continue to apply to that booking.