Delivery

Rising Stars will perform the service on the day specified in the booking.

Refund Policy – Birthday Parties

• Birthday Party deposits are non refundable
• If a birthday party can not go ahead due to COVID in the group, the party deposit can be kept in credit as long as the party is rearranged within 3 months. If rearranged outside of this 3 month window or not rearranged at all, Rising Stars are entitled to keep the deposit.
• If a birthday party is cancelled due to a non medical issue, Rising Stars Activities are entitled to receive the remaining balance due for the party entertainment
• If a birthday party is cancelled due to a non COVID medical issue, a doctor’s note will be required and the deposit can be kept in credit as long as the party is rearranged within a 3 month period. If rearranged outside of this 3 month window or not rearranged at all, Rising Stars are entitled to keep the deposit.

Refund Policy – Holiday Clubs

• COVID: If your child is not able to attend due to COVID, a full credit note will be supplied for future use
• Non COVID Medical reason: At the discretion of the management. A doctor’s certificate may be required.
• 14 days before: 90% credit or refund
• Within 14 days: 50% credit or refund
• Less than 48 hours: at the discretion of the management

Refund Policy – Sports Clubs

• Medical reason: Full credit note for sessions missed if your child cannot attend a block of sessions due to injury or medical reasons. A doctor’s certificate will be required.
• Other reasons: at the discretion of the management

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