Medical reason: Full credit note for sessions missed if your child cannot attend 2 or more sessions due to injury or medical reasons. A doctor’s certificate will be required.
Other reasons: at the discretion of the management
If Rising Stars Activities are forced to close due to factors beyond our control such as bad weather, power cut, boiler breakdown, infectious disease breakout, the customer will be liable for fees incurred during the entire period.
Rising Stars Activities will not accept liability for any loss/damage to personal property. We strongly advise that personal property that is valuable is not brought into any of our venues.
We strongly advise that mobile phones and electronic devices are not brought into any of our venues. In the event of a mobile phone or electronic devices being brought into camp, the mobile phone/ electronic device will be stored in a secure location due to safeguarding. Rising Stars Activities will not be liable for any loss or damage to a mobile phone or electronic device.
It is the responsibility of the parent/carer to ensure that Rising Stars Activities are provided with all relevant and up to date information regarding the child’s health. To maintain appropriate levels of health and safety all children with EHCPs and additional needs will be required to discuss needs with our office prior to attending the booking. Children with physical, medical or behavioural challenges or those who can not provide the relevant level of skill or understanding to participate in an activity safely may not be able to participate.
Rising Stars Activities reserves the right to decline/ cancel a booking or exclude any child if we deem behaviour of the child to be inappropriate, dangerous and affecting the wellbeing of other children and staff. This is at the discretion of management. No refunds will be given for the session attended however any session cancelled by Rising Stars Activities due to exclusions will be refunded.