Terms & Conditions

Delivery

Rising Stars will perform the service on the day specified in the booking.

CORONAVIRUS INFORMATION:

The situation is evolving on a daily basis. We at Rising Stars Activities are, therefore, constantly updating our response in line with guidance from the Government and other authorities.

Rising Stars Activities shall continue with activities until the Government advise otherwise. As there is no general advice against travel or socialisation at this stage, we will be following our refund policies below.

If you have a confirmed case of Covid-19 Coronavirus, please do let us know if you have attended any of our activities in the previous 14 days, as we may need to take further action.

Refund Policy – Birthday Parties
  • Birthday Party deposits are non refundable
  • If a birthday party is cancelled due to a non medical issue, Rising Stars Activities are entitled to receive the remaining balance due for the party entertainment
  • If a birthday party is cancelled due to a medical issue, a medical note will be required and the party can be rearranged but a new deposit will be required
Refund Policy – Holiday Clubs
  • Medical reasons: full refund if your child cannot attend the session for medical reasons. A doctor’s certificate will be required.
  • 14 days before: 90% refund
  • Within 14 days: 50% refund
  • Less than 48 hours: at the discretion of the management
Refund Policy – Football Clubs
  • Medical reasons: full refund if your child cannot attend the session for medical reasons. A doctor’s certificate will be required.
  • Other reasons: at the discretion of the management
Contact Us
If there are any questions regarding our Terms & Conditions you may contact us using the following information: info@risingstarsactivities.com or 0208 150 6655